Assistant Front office manager

About Thon Hotels

· Passionately committed. We daily strive to create special moments for our guests.

· Professional hospitality. We aim to see, hear, and relate to all our guests.

· The power to please. We are keen to make a personal effort to ensure every stay is the best stay!

· Innovative. We constantly improve and invest in our hotels.

· Financially solid. An international company you can rely on.

· Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are currently looking for a Assistant Front Office Manager to join our dynamic team here at Thon Hotel EU.

· Environmentally friendly : We are rewarded with several green labels

· Great location : European quarter on Rue de la loi. Next to the metro and Luxembourg and Schuman station.

· Modern. Our hotel has energising colours and state-of-the-art facilities.

Why join us?

· Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.

· Diversity. Our guests and your future colleagues come from all over the world.

· Flat hierarchy. No useless bureaucracy & corporate mentality.

· Autonomy. You are the actor of your career by doing the extra step without fear.

· Accessible. Our hotels are easily accessible in Brussels.

Do

· Lead: On an operational level, you lead the Reception Team by example, interact with our guests and actively contribute to the excellence of the department.

· Execute: You ensure that all tasks are followed up to keep the highest standards linked with the operational front of the house & back office work.

· Collaborate: You will ensure the smooth running & coordination of the department, supervising and motivating the team at all time. Happy employees create happy customers.

· Manage: As part of the Front Office Team, you will perform shifts as Manager on Duty on a regular base (guest handling, operational support to all departments, safety & security checks, etc.) also during weekends and bank holidays.

Our perfect match

· Experience in Front Office department. You have previous experience in Front Office in a similar position or a minimum of 2 years’ experience in a similar Hotel capacity.

· Customer oriented. Making people happy is your priority. You adapt to the changing needs of our guests.

· Communication. You love being in contact with both guests and colleagues in English and French, Dutch and every other language is a plus.

· Engagement & Loyalty. Being involved and invested daily. You adapt easily to people and situations and are willing to work during weekends and bank holidays.

· Team player. You ensure that the department operates efficiently and respect the different targets/challenges set by the Front Office Manager.

· Innovative. You think out the box, have a close eye on trends and adapt to the changing needs of the guests & the department.

· IT systems. Knowledge of Opera & Microsoft Office is a plus.

Receive

· Motivational remuneration package including:

· Contribution to public transportation costs. And yes, we contribute for 100%

· Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.

· Non-recurrent benefits linked to results (CCT90)

· Hospitalization insurance. And yes, also for the people you love who live at the same address.

· Food. We provide a free meal.

· Uniform & cleaning

· Personal development. You can choose trainings through our catalogue.

· Family event. You will be invited at family event where you and relatives are honoured.

· Fun. Excellent working atmosphere with the nicest colleagues.