Front Office Trainee

Front Office Trainee
This opportunity is an internship position required as part of a school certification program and does not involve a permanent employment contract. 

If you are not a student, please do not apply.

About Thon Hotels

• Passionately committed. We daily strive to create special moments for our guests.
• Professional hospitality. We aim to see, hear, and relate to all our guests.
• The power to please. We are keen to make a personal effort to ensure every stay is the best stay!
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are currently looking for an Front Office intern to join our dynamic team here at the Front Desk of our Thon Hotel EU.

• Environmentally friendly: We are rewarded with several green labels
• Great location : European quarter on Rue de la loi. Next to the metro and Luxembourg and Schuman station.
• Modern. Our hotel has energising colours and state-of-the-art facilities.  

Why join us?

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
• Diversity. Our guests and your future colleagues come from all over the world.
• Flat hierarchy. No useless bureaucracy & corporate mentality.
• Autonomy. You are the actor of your career by doing the extra step without fear.
• Accessible. Our hotels are easily accessible in Brussels.
• Currently pursuing a Bachelor’s degree in Hospitality Management or Tourism.

Do

• Make guests feel welcome: Greet all guests warmly, creating a friendly and inviting first impression to ensure a positive overall experience.
• Think ahead: Anticipate guest requirements by preparing accommodations, special requests, and personalized touches in advance.
• Answer emails and phone calls, attending to guest needs: Respond promptly and professionally to all guest communications, addressing inquiries, bookings, and concerns efficiently.
• Work in a challenging environment: Thrive in a dynamic and fast-paced setting, embracing opportunities for personal and professional growth.
• Problem solving: Identify issues quickly and provide effective solutions to ensure smooth operations and guest satisfaction.
• Forward thinking and organizing: Plan ahead and maintain structured workflows to support seamless service delivery and team coordination.

Our perfect match

• Hard-working: Consistently puts in the time and effort needed to complete tasks efficiently and exceed expectations.
• Team player: Collaborates effectively with others, values diverse perspectives, and works toward shared goals.
• Thorough: Pays close attention to detail, ensuring that all aspects of a task are carefully considered and accurately completed.
• Customer oriented: Making people happy is your priority.
• Communication: You love being in contact with others in English, French and/or Dutch.
• Flexible: You adapt easily to people and situations and love working flexible schedules with varying shift lengths.

Receive

• Financial compensation : Depending of the internship’s convention.
• One meal per working day.
• Cleaning of working clothes.
• Accommodation : Upon availability and request.
• Professional opportunities. Discover new job possibilities and offers with Thon Hotels after successful internship.
• Family event. You will be invited a family event where you and relatives are honoured
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Fun. Excellent working atmosphere with the nicest colleagues.
• A convention between the 3 parties will be concluded (School, Trainee and Thon Hotels)