Area Individual Reservations Trainee

At Thon Hotels, we are committed to providing exceptional hospitality and unforgettable experiences for our guests. Our core values define who we are:

• Passionately Committed – We go the extra mile to create special moments for our guests.
• Professional Hospitality – We strive to see, hear, and connect with every guest.
• The Power to Please – We take pride in making personal efforts to ensure each stay is the best.
• Innovative – We continuously improve and invest in our hotels to stay ahead.
• Financially Solid – As an international company, we offer reliability and stability.
• Sustainable – We actively contribute to a greener society, holding both local and international green certifications.

We are currently looking for an Area Individual Reservations Trainee to join our dynamic team at the Service & Support Centre.

• Prime Location – Just a 5-minute walk from Luxembourg Station and conveniently near the metro.
• Modern Facilities – Our bright, spacious office provides a comfortable and inspiring workspace.
• Welcoming Culture – We foster a friendly and collaborative work environment, encouraging employees to build strong internal networks.

• Family Mindset – At Thon Hotels, you are valued as an individual with unique skills and passions.
• Diversity – Work in an international environment with colleagues and guests from all over the world.
• Flat Hierarchy – We believe in efficiency and avoid unnecessary bureaucracy.
• Autonomy – Take ownership of your career and make a difference.
• Accessibility – Our locations in Brussels are easily reachable.

• Check availability for accommodation based on customer requests.
• Process reservations according to guest requirements and budgets.
• Provide accurate information and answer questions about the reservation process.
• Handle payments and send booking confirmations.
• Resolve any post-stay issues efficiently.
• Promote additional services and packages through up-selling.
• Support customers with booking modifications or cancellations.
• Offer recommendations on local attractions and points of interest.

• Independent & Organized – You can manage tasks efficiently while collaborating with the team.
• Positive & Discreet – You maintain a professional attitude and handle confidential matters with care.
• Detail-Oriented – You take pride in delivering exceptional customer service.
• Strong Communicator – Fluent in English, French, and/or Dutch; additional languages are a plus.
• Experienced – Prior experience in the hotel industry is an advantage.
• Adaptable – You adjust easily to different people and situations.

• Motivational remuneration package including:
  • Financial compensation (depending of the internship’s convention)
  • One meal per working day.
  • Cleaning of working clothes.
  • If requested : accommodation.
• Professional opportunities. Discover new job possibilities and offers with Thon Hotels after successful internship.
• Family event. You will be invited a family event where you and relatives are honoured
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Fun. Excellent working atmosphere with the nicest colleagues.

A convention between the 3 parties will be concluded (School, Trainee and Thon Hotels).