MICE Hotel Planner

At Thon Hotels, we are committed to providing exceptional hospitality and unforgettable experiences for our guests. Our core values define who we are:

• Passionately Committed – We go the extra mile to create special moments for our guests.
• Professional Hospitality – We strive to see, hear, and connect with every guest.
• The Power to Please – We take pride in making personal efforts to ensure each stay is the best.
• Innovative – We continuously improve and invest in our hotels to stay ahead.
• Financially Solid – As an international company, we offer reliability and stability.
• Sustainable – We actively contribute to a greener society, holding both local and international green certifications.

We are currently looking for a MICE Hotel Planner to join our dynamic team at the Thon Hotel Brussels City Centre.

• Great location. A footstep away from the metro and 5 minutes walking distance from the North Station.
• Biggest hotel. Many career growth opportunities.
• Freshly refurbished. Stylish and pleasant environment.

• Family Mindset: We treat our team members as individuals, appreciating their skills, talents, and passions.
• Diversity: Our colleagues and guests come from all over the world, offering a rich and varied environment.
• Flat Hierarchy: We eliminate unnecessary bureaucracy, making it easier to communicate and grow.
• Autonomy: Your career is in your hands – take the initiative and make the extra effort.
• Accessible: Our hotel is conveniently located in Brussels, easily reachable for you.

• Manage from A to Z.  As Hotel Planner you manage MICE events and group reservations, from conception to completion, verification of the invoicing and finishing with a feed-back session with your client.
• Collaborate and negotiate.  You are in close contact with clients to understand their specific event requirements, objectives and budgets.  You provide expert guidance to create tailored event proposals and ensure that the offers are signed!
• Relationship builder.  You build and maintain strong relationships with clients, provide exceptional customer service and act as their primary point of contact throughout the event planning process or group reservation and leave an everlasting impression.
• Sales attitude.  You conduct site inspections and pre-event meetings with your clients to ensure all aspects of the event are well-prepared and aligned with client expectations. Your sales attitude will convince your guests to sign and close the deal!
• Partake.  You are hands on when needed and will not hesitate to lift-up your sleeves to give a hand to your colleagues.
• Coordinate and communicate.  You are the liaison between the Hotel Planner department and all different departments in the hotel and with our Service & Support to ensure seamless execution of events and a high level of guest satisfaction.
• Finance.  Your files are bullet proof and after a post-event evaluations and debriefs with clients, the invoice is ready to be send.

As Hotel Planner, you are part of the Duty Management Team and will do Duty shifts each month.

• Interest or experience in MICE / Group planning. You have a real passion for the hospitality industry and more precisely for event & group planning.
• Impact. You are looking for a job and a team in which you can make a direct difference.
• Team Player.  You do not believe in “I” but only in “We” and thrive in a challenging environment! Respectful behaviour and communication are key for you and knowledge is shared, so that everyone can grow and rely on each other.
• Customer oriented. You have a passion for delivering exceptional customer experiences as making people happy is your priority.
• Communication. You love being in contact both with clients and colleagues in English and French; you can express yourself effortlessly in these 2 languages, both spoken and written.  Any other language is a plus.  
• Flexible. If/when necessary, you are willing to work irregular hours, including weekends and evenings depending of the event schedules.
• Accurate. You have a detail-oriented mindset and an eye for details with strong organizational and time management skills.
• Pro-activity & problem-solver. You can see where issues could arise and take the necessary steps to avoid these. When problems arise, you handle these in an efficient way and look for solutions.
• Knowledge of software and tools. Outlook, Word, Excel and PowerPoint do not have any secrets for you. Knowledge of Opera Cloud, Superoffice are a plus.
• Positive attitude.  You see the bright side of life and have the ability to thrive in a fast-paced, deadline-driven environment.

• Motivational remuneration package including:
  • Contribution to public transportation costs. And yes, we contribute for 100%.
  • Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
  • Non-recurrent benefits linked to results (CCT90) and a bonus program for HOD's. A nice little extra.
  • Hospitalization insurance. And yes, also for the people you love who live at the same address.
  • Seniority days. Extra days off according to your seniority and age.
  • Food. We provide a free meal.
  • Mobile phone + laptop.
  • Clothing budget.
• Personal development. You can choose trainings through our catalogue.
• Professional opportunities.  Thon Hotels offers opportunities for professional growth and development.
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Family event. You will be invited a family event where you and relatives are honoured.
• Fun. Excellent working atmosphere with the nicest colleagues.