MICE Hotel Planner Manager

About Thon Hotels

• Passionately committed. We daily strive to create special moments for our guests.
• Professional hospitality. We aim to see, hear, and relate to all our guests.
• The power to please. We are keen to make a personal effort to ensure every stay is the best stay!
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are currently looking for a MICE Hotel Planner Manager to join our dynamic team here at Thon Hotel Brussels City Centre.

• Great location. A footstep away from the metro and 5 minutes walking distance from the North Station.
• Biggest hotel. Many career growth opportunities.
• Super Thursday.  Special guest action with a new concept every week: your input is very welcome.

Why join us ?

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
• Diversity. Our guests and your future colleagues come from all over the world.
• Flat hierarchy. No useless bureaucracy & corporate mentality.
• Autonomy. You are the actor of your career by doing the extra step without fear.
• Accessible. Our hotels are easily accessible in Brussels.

Do

• Lead, Mentor and Manage.  You are in charge of the Hotel Planner Team and support your staff to plan, organize and oversee the logistics of MICE events and group reservations, from conception to completion, verification of the invoicing and finishing with a feed-back session.
• Collaborate and negotiate.  You are in close contact with clients to understand their specific event requirements, objectives and budgets.  You provide expert guidance to create tailored event proposals.
• Develop.  You build and maintain strong relationships with clients, provide exceptional customer service and act as their primary point of contact throughout the event planning process or group reservation.
• Partake.  You are hands on and also manage your files from start to finish!
• Conduct.  You do site visits, inspections and pre-event meetings with clients to ensure all aspects of the event are well-prepared and aligned with client expectations.
• Coordinate and communicate.  You are the liaison between the Hotel Planner department and all different departments in the hotel and with our Service & Support to ensure seamless execution of events and a high level of guest satisfaction.
• Stay up-to-date.  You follow with industry trends, emerging technologies, and best practices in MICE event planning to provide innovative solutions to clients.
• Lead.  You have post-event evaluations and debriefs with clients to gather feedback and identify areas for improvement.

As Hotel Planner Manager, you are part of the Duty Management Team & HOD Team and do a few Duty shifts per month.

Our perfect match ❤

• Experience in MICE event planning and management. Essential to have a least 3 years of experience in this field; preferable in the hospitality industry.
• Impact. You are looking for a job and a team in which you can make a direct difference.
• Strong leadership skills.  You have the ability to motivate, manage and lead a diverse team.
• Customer oriented. You have a passion for delivering exceptional customer experiences as making people happy is your priority.
• Communication. You love being in contact both with clients and colleagues in English and French; you can express yourself effortlessly in these 2 languages, both spoken and written.  Any other language is a plus.  
• Flexible. No 9-5 mentality. If/when necessary, you are willing to work irregular hours, including weekends and evenings depending of the event schedules.
• Accurate. You have a detail-oriented mindset with strong organizational and time management skills.
• Pro-activity & problem-solver. You can see where issues could arise and take the necessary steps to avoid these. When problems arise, you handle these in an efficient and look for solutions.
• Knowledge of software and tools. Outlook, Word, Excel and PowerPoint do not have any secrets for you. Knowledge of Opera Cloud, Superoffice, PMI, Basware Alusta, ProTeam, Mpleo, SharePoint and/of Viva Engage are a plus.
• Positive attitude.  You see the bright side of life and have the ability to thrive in a fast-paced, deadline-driven environment.

Receive

• Motivational remuneration package including:

• Contribution to public transportation costs. And yes, we contribute for 100%.
• Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
• Non-recurrent benefits linked to results (CCT90). A nice little extra.
• Bonus plan.  You will receive yearly the targets to achieve.  Bonus plans can be adapted or cancelled upon thon Hotels’ discretion.
• Mobile phone and limited connection fees.
• Laptop.  For professional use only.
• Clothing budget & cleaning of your work clothes.  To be used at our preferred supplier.
• Hospitalization insurance. And yes, also for the people you love who live at the same address.
• Seniority days. Extra days off according to your seniority and age.
• Food. We provide a free meal.

• Personal development. You can choose trainings through our catalogue.
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Family event. You will be invited to our yearly family event where you and relatives are honoured.
• Fun. Excellent working atmosphere with the nicest colleagues.