Area Individual Reservations Agent

• Passionately committed. We daily strive to create special moments for our guests.
• Professional hospitality. We aim to see, hear, and relate to all our guests.
• The power to please. We are keen to make a personal effort to ensure every stay is the best stay!
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are currently looking for a Area Individual Reservations Agent to join our dynamic team here at Service & Support Centre.

• Great location: only a 5 minute walking distance from the Luxemburg station and next to the metro
• Modern building : We have our own building which has loads of daylight.
• Welcoming company culture: friendly employees that are encouraged to build internal networks

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
• Diversity. Our guests and your future colleagues come from all over the world.
• Flat hierarchy. No useless bureaucracy & corporate mentality.
• Autonomy. You are the actor of your career by doing the extra step without fear.
• Accessible. Our hotels are easily accessible in Brussels.

• Checking availability for accommodation on the customer’s desired dates
• Making reservations for customers based on their requirements and budgets
• Answer any questions customers might have about the reservation process
• Processing payments and sending confirmation details
• Solving any issues that may arise after the costumer stay
• Up-selling by informing of additional services or packages
• Providing support to customers who may need to amend or cancel a reservation
• Advising customers about local attractions and places of interest

• Independent. You work independently and are well organised.  However, you also love to collaborate and work closely with others.
• Positive. You have a positive attitude; you are discreet and used to handle confidential affairs.
• Accurate. You are detailed oriented and you have excellent customer service skills
• Communicator. You have excellent written and verbal communication skills in English, French and/or Dutch; other languages are a plus.
• Experience. A first experience in the hotel sector is certainly an advantage.
• Flexible. You adapt easily to people and situations.

• Motivational remuneration package including:
  • Contribution to public transportation costs. And yes, we contribute for 100%.
  • Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
  • Non-recurrent benefits linked to results (CCT90) A nice little extra.
  • Hospitalization insurance. And yes, also for the people you love who live at the same address.
  • Seniority days. Extra days off according to your seniority and age.
  • Food. We provide a free meal.
• Personal development. You can choose trainings through our catalogue.
• Professional opportunities. Thon Hotels offers opportunities for professional growth and development.
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Family event. You will be invited a family event where you and relatives are honoured.
• Fun. Excellent working atmosphere with the nicest colleagues.